Measuring blood glucose without needles. Continuous blood glucose monitoring 24h x 14d

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FAQ

What are the differences between interstitial fluid (ISF) and blood glucose meter (BGM) readings?

Interstitial fluid glucose (ISF) readings, obtained with CGM devices, assess glucose levels in the fluid surrounding cells and tissues. Blood glucose meter (BGM) readings measure the concentration of glucose in the blood. There is a 5-10 minute delay in the ISF's glucose response to changes in blood glucose levels, so glucose readings from the CGM sensor and finger BGM readings taken simultaneously do not always match.

Should I remove my SIBIONICS CGM sensor during an MRI/CT scan?

If you have a medical appointment that involves the use of strong magnetic or electromagnetic radiation, such as an X-ray, MRI (magnetic resonance imaging) or CT (computed tomography) scan, we recommend that you remove the CGM sensor you are wearing before the appointment. scan and apply a new SBIONICS sensor after the scan.

Will taking painkillers, vitamin C or hydroxyurea affect the accuracy of my SIBIONICS CGM measurements?

Yes, taking painkillers, vitamin C or hydroxyurea could potentially lead to falsely high CGM blood glucose readings. If you are considering taking these medications while wearing a CGM to monitor your blood glucose, it is advisable to consult your physician first.

Can I bathe, shower, swim or exercise while wearing a sensor?

The CGM sensor is waterproof and can be worn while bathing, showering, swimming or exercising. However, the sensor must not be immersed in more than one meter of water, and must not be left in water for more than one hour.

How long can the sensor be used?

Each GS1 sensor is designed to last 14 days. After 14 days of use, the SIBIONICS application will prompt you to replace the sensor with a new one.

Can I remove and/or replace the overpatch during the 14-day sensor usage period?

Yes, you can remove and/or replace the overpatch during the sensor's 14-day period of use. Removing and/or replacing an overpatch will not cause the GS1 sensor to drop or malfunction.

Do I have to wear the sensor before connecting it to the SIBIONICS application?

Yes, the sensor must first be applied to your bra before it can be paired with the SIBIONICS app on your smartphone.

Which smartphone operating systems are compatible with the SIBIONICS application?

Android 8.0 or higher and iOS 13.6 or higher are compatible with the SIBIONICS app.

Can the GS1 sensor be recharged and reused?

Due to the nature of the biosensor, it cannot be recharged or reused. The GS1 sensor will cease to function and must be replaced after 14 days of use.

How much blood glucose data can be stored in the application and used for AGP reports?

The latest version of the SIBIONICS application will store the last 90 days of your blood glucose data. You can choose 7, 14, 30 or 90 days of blood glucose data to generate your AGP reports.

How can I access my previous blood glucose data?

On the SIBIONICS application, go to "Profile" > "Devices" > "More data" to view the last 90 days of your blood glucose data.

How long will my data be kept?

Your data will be stored in the cloud for 90 days if you have version 1.04.00.00 and higher of the SIBIONICS application. Otherwise, your data is stored on your phone and will be deleted if you uninstall your SIBIONICS application.

How long will delivery take?

Our delivery times are 3 to 5 working days from the time you place your order.

Will you refund me if I don't like it?

Yes, we offer a 30-day money-back guarantee.

How can I track the delivery of my parcel?

When placing your order, please allow 2 working days for processing.

Our fulfillment warehouse will pack and ship your goods as quickly as possible.

Once your order has been shipped, you will receive a shipment confirmation mail with an order tracking number.

If you have not received your tracking number or if you do not see an update on your order status page after 2 business days, please contact us directly and we will investigate the situation.

Other questions?

Please contact us directly by e-mail

Livraison offerte

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Paiement 100% sécurisé

Nous utilisons les dernières technologies du secteur.